Benchmarking and Stakeholder Management Discussion
Benchmarking and Stakeholder Management Discussion
Explain the important components in Stakeholder Management
What is the purpose of Benchmarking and what should analysts consider when estblishing benchmarks?
1.Important components in Stakeholder Management include current position (whether they are supportive, against, or indifferent), the importance that stakeholder has, their contribution, and lastly their strategy (how they can give support and stop resistance).
2. Benchmarking is used to compare one’s organization to another. Analysts should “…consider what variables are related to performance, how those variables value, and the impact they have on output and outcomes when establishing benchmarks.”
reference: Ross, T.K (2019) Applying Lean Six Sigma in Health Care. Jones & Barlett Learning
1. Explain the important components in Stakeholder Management (50 points)
First let me define exactly what stakeholder management is, it is the organization, monitoring and positive relationship building with the stakeholders involved in the organization. The important components in stakeholder management include but are not limited to identifying all the stakeholders rather positive or negative. It is also important to focus on the stakeholders’ position, needs and clear expectations on both sides. Establish and implement the goals and priorities for the organization to obtain agreement from the stakeholders to secure the goals for improvement.
2. What is the purpose of Benchmarking and what should analysts consider when establishing benchmarks? (50 points)
The purpose of benchmarking is a comparison of one organization’s results to other organizations to help determine the much needed changes and to assist in setting performance targets and goals. The urgency of improvements will depend on the organization’s benchmarking results. An analyst establishing benchmarks should consider the validity and reliability. Validity assists with accuracy of the data being reported. Reliability will focus on if the same results are found at different times, even when different data collectors study the same event.
Spirituality is the way to find meaning, hope, comfort, and inner peace in life. Many people find spirituality through religion. Some people find it through music, art, or a connection with nature. Others find it in their values and principles. Spirituality involves the recognition of a feeling or sense or belief that there is something greater than myself, something more to being human than sensory experience, and that the greater whole of which we are part is cosmic or divine in nature.
Healthy spirituality gives a sense of peace, wholeness, and balance among the physical, emotional, social, and spiritual aspects of our lives. However, for most people, the path to such spirituality passes through struggles and suffering and often includes experiences that are frightening and painful. Positive beliefs, comfort, and strength gained from religion, meditation, and prayer can contribute to well-being. It may even promote healing. Improving your spiritual health may not cure an illness, but it may help you feel better.
Patients who are spiritual may utilize their beliefs in coping with illness, pain, and life stresses. Some studies indicate that those who are spiritual tend to have a more positive outlook and a better quality of life (Bogue, 2020).
Similar to other caring activities and procedures, spiritual care improves people’s spiritual well-being and performance as well as the quality of their spiritual life. Spiritual care has positive effects on individuals’ stress responses, and spiritual well-being such as the balance between physical, psychosocial, and spiritual aspects of self, a sense of integrity and excellence, and interpersonal relationships. Spiritual well-being is important for an individual’s health potential and the experience of illness/hospitalization can threaten the optimum achievement of this potential. Professional nursing embraces spiritual care as a dimension of practice.
Nurses’ practice patterns in the area of spiritual care can be grouped into two categories including religious and nonreligious interventions. Religious interventions include treating patients’ religious beliefs without prejudice, providing them with opportunities for connecting with God and expressing their values and beliefs, helping them practice their religion, and referring them to clerical and religious leaders (O’Brien, et al., 2019). Nonreligious interventions include nurses’ presence for patients and their families, making direct eye contact when communicating with patients, sympathizing with patients and their families, listening to patients and their families attentively, and having love and enthusiasm for patients.
Although spiritual care is meant to help people, I frequently gain as a nurse. Interpersonal trust and a connection with the patient require high emotional intelligence. It’s important to realize that spirituality isn’t always theological care (Ross et al., 2018). Whereas the healthcare industry easily incorporates spirituality into therapy, spiritual care is essential in all sectors of operation. For the sake of our clients, we as caregivers must respect spiritual support, learn the required skills, and schedule time to satisfy these needs.
Bogue, D. W., & Hogan, M. (2020). Practicing dignity: An introduction to Christian values and decision making in Health Care. Retrieved from https://lc.gcumedia.com/phi413v/practicing-dignity-an-introduction-to-christian-values-and-decision-making-in-health-care/v1.1/#/chapter/1
O’Brien, M., Kinloch, K., Groves, K., & Jack, B. (2019, August 9). Meeting patients’ spiritual needs during end of life care: A qualitative study of nurses’ and healthcare professionals’ perceptions of spiritual care training. Edge Hill University. Retrieved from https://research.edgehill.ac.uk/en/publications/meeting-patients-spiritual-needs-during-end-of-life-care-a-qualit-2
Ross , L., McSherry, W., Giske, T., Van Leeuwen, R., Schep-Akkerman, A., Koslander, T., Hall, J., Ostergaard Steenfeldt , V., & Jarvis, P. (2018, August). Nursing and midwifery students’ perceptions of spirituality, spiritual care, and spiritual care competency: A prospective, Longitudinal, correlational European study. Nurse education today. Retrieved from https://pubmed.ncbi.nlm.nih.gov/29763841/
1.Explain the important components in stakeholder management?
According to the text, the goal of the stakeholder management plan is to maximize support and minimize resistance. Therefore, managing stakeholders is vital to the successful completion of the project. The important components of stakeholder management are current position, importance of the stakeholder, contribution and when expected, and strategy. The text describes them as follows:
1. Current position – are the stakeholders supportive, indifferent, or opposed.
2. Importance (Power) – high, medium, or low. Is the stakeholder’s support vital to the project, do they have sufficient power to affect the cost or timeline of the project, or is their power deemed minimal?
3. Contribution to Project – specific contributions a stakeholder is expected to make toward the project. This is part of identifying stakeholders.
4. When expected – timing of when the contribution of a stakeholder should occur. This is part of determining their influence.
5. Strategy – identifies how each stakeholder should be managed including the person responsible for communication, the type of information the stakeholder will receive and the frequency of communication. This is part of a communication management plan and influencing stakeholders through engagement.
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2.What is the purpose of benchmarking and what should analyst consider when establishing benchmarks?
The purpose of benchmarking is to assess the performance and processes of one’s organization against others in the same field in order to assess the performance needed for improvement that can place them in the top of their field. Areas that are usually measured are quality, time, and cost. By using past information as a guide, industries are able to get a more accurate idea of what they are able to accomplish. Benchmarking sets an industry standard and gives an organization something to compare itself to. The analysts should consider data in industry averages in relation to safety and quality of care, employee turnover rates, and physician performance, for example.
Ross, T. K. (2021). Applying lean six sigma in health care: A practical guide to performance improvement. Jones & Bartlett Learning.
Key principles. APM. (n.d.). Retrieved February 3, 2022, from https://www.apm.org.uk/resources/find-a-resource/stakeholder-engagement/key-principles/
8 steps of the benchmarking process. 8 Steps of the Benchmarking Process | Lucidchart Blog. (2019, October 14). Retrieved February 3, 2022, from https://www.lucidchart.com/blog/8-steps-of-the-benchmarking-process