Human Capital

A crucial conversation refers to dialogue under stress. Crucial conversations are usually daily conversations that impact our lives. Leaders must continually advance their communication skills to enable them to have challenging yet crucial conversations and create a strong culture of open communication in their organizations (Mohammed, 2021). The secret to successful crucial conversation is to apply listening skills. Some listening skills help retrace others’ paths from action to its origin. For instance, one can express their interest in others’ views, respect emotions that others show, and paraphrase some part of their dialogue to demonstrate understanding (Mohammed, 2021). One should also apply communication techniques that support dialogue, like giving facts that lead to a conclusion and presenting data. In addition, one should offer candid but respectful feedback since some people are extremely sensitive to feedback.

Communication is an effective tool that plays a key role in connecting employees. It plays a vital role in breaking the ice among employees, strengthening their relationships, and managing organizational diversity. It is vital for employees to communicate and share their experiences (Inegbedion et al., 2020). Effective communication ensures information reaches all related employees from diverse backgrounds in its desired form. Communication also plays a role in enabling employees to learn about each other’s traditions, customs, religions, and cultures and thus appreciate their diversity. Furthermore, effective communication ensures employees

from diverse backgrounds, communities, religions, and age groups create a strong rapport and do not encounter interpersonal problems working together (Inegbedion et al., 2020). Thus, effective communication manages diversity in the organization and promotes a positive ambiance in the workplace.

My previous organization had a diverse workforce with employees from different ethnicities, religions, and communities. The director of human resources organized team-building activities for each department whereby employees were encouraged to talk and share their experiences. The HRO believed that unless and until they do so, they would never fully enjoy their work and would rather treat it as a mere source of burden. Besides, the HRO encouraged departmental heads to allow employees to sit together and talk because if they did not do that, they would treat each other as enemies and find it challenging to work in unison. As a result, there was effective communication among employees, which led to minimal fights. Besides, the employees would solve most of the problems themselves and only took the matters to their supervisors when they were very serious and required their intervention.

References

Inegbedion, H., Sunday, E., Asaleye, A., Lawal, A., & Adebanji, A. (2020). Managing Diversity for Organizational Efficiency. SAGE Open. https://doi.org/10.1177/2158244019900173

Mohammed, B. A. (2021). Crucial Conversations in Nursing. DOI: 10.19080/PMCIJ.2021.04.555628

Grid View

	Excellent	Good	Fair	Poor
Main Posting	45 (45%) – 50 (50%) Answers all parts of the discussion question(s) expectations with reflective critical analysis and synthesis of knowledge gained from the course readings for the module and current credible sources. Supported by at least three current, credible sources. Written clearly and concisely with no grammatical or spelling errors and fully adheres to current APA manual writing rules and style.	40 (40%) – 44 (44%) Responds to the discussion question(s) and is reflective with critical analysis and synthesis of knowledge gained from the course readings for the module. At least 75% of post has exceptional depth and breadth. Supported by at least three credible sources. Written clearly and concisely with one or no grammatical or spelling errors and fully adheres to current APA manual writing rules and style.	35 (35%) – 39 (39%) Responds to some of the discussion question(s). One or two criteria are not addressed or are superficially addressed. Is somewhat lacking reflection and critical analysis and synthesis. Somewhat represents knowledge gained from the course readings for the module. Post is cited with two credible sources. Written somewhat concisely; may contain more than two spelling or grammatical errors. Contains some APA formatting errors.	0 (0%) – 34 (34%) Does not respond to the discussion question(s) adequately. Lacks depth or superficially addresses criteria. Lacks reflection and critical analysis and synthesis. Does not represent knowledge gained from the course readings for the module. Contains only one or no credible sources. Not written clearly or concisely. Contains more than two spelling or grammatical errors. Does not adhere to current APA manual writing rules and style.
Main Post: Timeliness	10 (10%) – 10 (10%) Posts main post by day 3.	0 (0%) – 0 (0%)	0 (0%) – 0 (0%)	0 (0%) – 0 (0%) Does not post by day 3.
First Response	17 (17%) – 18 (18%) Response exhibits synthesis, critical thinking, and application to practice settings. Responds fully to questions posed by faculty. Provides clear, concise opinions and ideas that are supported by at least two scholarly sources. Demonstrates synthesis and understanding of learning objectives. Communication is professional and respectful to colleagues. Responses to faculty questions are fully answered, if posed. Response is effectively written in standard, edited English.	15 (15%) – 16 (16%) Response exhibits critical thinking and application to practice settings. Communication is professional and respectful to colleagues. Responses to faculty questions are answered, if posed. Provides clear, concise opinions and ideas that are supported by two or more credible sources. Response is effectively written in standard, edited English.	13 (13%) – 14 (14%) Response is on topic and may have some depth. Responses posted in the discussion may lack effective professional communication. Responses to faculty questions are somewhat answered, if posed. Response may lack clear, concise opinions and ideas, and a few or no credible sources are cited.	0 (0%) – 12 (12%) Response may not be on topic and lacks depth. Responses posted in the discussion lack effective professional communication. Responses to faculty questions are missing. No credible sources are cited.
Second Response	16 (16%) – 17 (17%) Response exhibits synthesis, critical thinking, and application to practice settings. Responds fully to questions posed by faculty. Provides clear, concise opinions and ideas that are supported by at least two scholarly sources. Demonstrates synthesis and understanding of learning objectives. Communication is professional and respectful to colleagues. Responses to faculty questions are fully answered, if posed. Response is effectively written in standard, edited English.	14 (14%) – 15 (15%) Response exhibits critical thinking and application to practice settings. Communication is professional and respectful to colleagues. Responses to faculty questions are answered, if posed. Provides clear, concise opinions and ideas that are supported by two or more credible sources. Response is effectively written in standard, edited English.	12 (12%) – 13 (13%) Response is on topic and may have some depth. Responses posted in the discussion may lack effective professional communication. Responses to faculty questions are somewhat answered, if posed. Response may lack clear, concise opinions and ideas, and a few or no credible sources are cited.	0 (0%) – 11 (11%) Response may not be on topic and lacks depth. Responses posted in the discussion lack effective professional communication. Responses to faculty questions are missing. No credible sources are cited.
Participation	5 (5%) – 5 (5%) Meets requirements for participation by posting on three different days.	0 (0%) – 0 (0%)	0 (0%) – 0 (0%)	0 (0%) – 0 (0%) Does not meet requirements for participation by posting on 3 different days.
Total Points: 100