Benchmark Assignment – Training and Development

HRM 635 Benchmark Assignment – Training and Development

uTraining and continuous development important in health

uContributes to competency development

uPromotes incorporation of best practice interventions in health

uPresentation focuses on staff training on new patient education approaches

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Benchmark Assignment  Training and Development
Benchmark Assignment  Training and Development

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Training and development are important for organizational success in the modern world. Health organizations strive to train their staffs on new approaches to the provision of care that addresses the actual and potential health needs of the diverse populations. Training and development also informs the healthcare providers new technologies in healthcare that can be used to enhance efficiency, safety, and quality of healthcare. Effective training and development also contributes to enhanced efficiency due to the adoption of practice interventions that minimize wastes in healthcare. Therefore, the purpose of this presentation is to explore the proposed training and development initiative, which focuses on training staff about new patient education approaches.

Training Goals

uEquip nurses with new patient educational approaches

uImprove quality of patient-centered care

uTransform existing organizational practices

uEnhance patient outcomes in the care process

The proposed training will aim at achieving a number of goals. One of the goals will be equipping nurses with knowledge and skills of new approaches to patient education. The knowledge and skills will inform their practices related to patient education. It will also help them to explore evidence-based practices that can be used to enhance outcomes in patient education. The other goal of the training is to improve the quality of patient-centered education and care given to patients. It is anticipated that training nurses on new educational approaches will enhance their focus on effective health educational interventions to enhance patient outcomes in the care process. It is expected that nurses will adopt educational interventions that are centered on the actual and potential needs of the patients. The third goal of the training is to transform the existing organizational practices. It is expected that the organization will incorporate the new approaches to patient education into its practices to enhance patient outcomes. The last goal is enhancing patient outcomes in the care process. It is anticipated that training nurses on new approaches to patient education will enhance patient outcomes in the treatment process. The patient outcomes will include increased satisfaction, patient engagement, treatment adherence, and reduction in hospital visits and hospitalizations.

Benefits to the Organization

uIncreased patient satisfaction rate

uIncreased treatment adherence

uReduced adverse events rate

uImproved quality of patient care

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The proposed training will have several benefits to the organization. One of the benefits is the increase in patient satisfaction rate. The

Benchmark Assignment - Training and Development
Benchmark Assignment – Training and Development

use of effective patient education approaches is expected to address the diverse patient needs. As a result, patient satisfaction with the care given and health education will increase, influencing other organizational outcomes such as utilization of care services and loyalty. The other organizational benefit of the training is the improvement in treatment adherence rate among patients. The increase is expected to reduce unnecessary hospitalizations and hospital visits by patients due to poor adherence to treatments. The consequence will include improved resource efficiency in the organization. The other benefit to the organization is the reduction in the rate of adverse events. The use of new approaches to patient education will increase patient understanding of the prescribed treatments and adoption of lifestyle and behavioral modifications that improve their health. Consequently, the rate and risk of adverse events such as medication errors and complications are likely to reduce, benefiting the organization through resource efficiency and promotion of optimum public health (Stenberg et al., 2018). Overall, the benefits will contribute to the improvement in the quality of care given to patients in the organization. The organizational culture will be transformed to focus on the realization of prioritized patient needs.

Specific Objectives

uTo increase nurses’ awareness about new patient education approaches

uTo increase patient outcomes using new patient education approaches

One of the specific objectives of the training is to increase nurses’ level of awareness about new approaches to patient education. It is anticipated that increased awareness will contribute to the adoption of innovative and effective approaches to patient education. The other specific objective is to increase patient outcomes using new patient education approaches. The use of the new patient education approaches is expected to improve patient outcomes that include satisfaction, treatment adherence, and reduce unnecessary hospital visits and hospitalizations.

Processes and Procedures that will Change

uPatient education methods

uTools of patient education

uPatient involvement in education process

uPolicies on patient education

One of the procedures that will change following the training is approaches to patient education. Nurses will incorporate the new approaches to patient education to achieve enhanced outcomes. Nurses will also focus on ensuring the realization of specific, measurable, and achievable goals in the patient education process. The other thing that will change following the training is the introduction of new tools of patient education in the institution. The organization will implement initiatives that focus on ensuring the effective use of new patient education tools in practice. There will also be the improvement of the existing tools to address the desired outcomes in the care process. The other aspect that would change is patient involvement in the education process. The new patient education approaches are centered on the prioritized needs of the patients. They encourage active involvement of the patients in the education process to promote empowerment and behavioral change. The last procedure that will change following the training is the policies on patient education (Yeh et al., 2018). The hospital will adopt new policies that strengthen patient-centered health education using the new approaches.

Strategies in the Training Exercise



uRole playing

uQuestion-answer sessions

Several strategies will be utilized in the training exercise to achieve the desired outcomes. One of them will be discussions. Discussions will be held to increase the understanding of nurses about the new approaches to patient education. Discussions will also address any concerns that the nurses may have towards the new approaches to patient education. The second strategy will be demonstrations. Nurses will be shown the practical uses of the different approaches to patient education. Demonstrations will increase their understanding of the ways in which they can translate the concepts associated with the approaches into practice. The other strategy will be role playing. Nurses will be required to role play the application of the different educational approaches in practice. Role playing will be used to determine their understanding and ability to use the approaches in patient education. It will also facilitate the identification of their strengths, weaknesses, and opportunities that can be explored to address the identified weaknesses. The last strategy will be question-answer sessions. Question-answer sessions will be used to address any concerns that the nurses may have. They will also be used to determine the understanding of the nurses about the new approaches to patient education.

Health care organizations require progressive growth and employees empowered to perform their roles excellently. As a result, they should continuously identify opportunities for employee development to enhance effectiveness, efficiency, and other essential outcomes (Yao et al., 2021). A needs assessment is an intensive process for determining the staff’s skills gap and the extent of training required. Assessing the training needs is instrumental in enhancing confidence and know-how and bolstering preparedness to execute routine roles. It is a foundation for growth and development. Organizations should conduct needs assessments regularly since it is the basis for optimizing performance. Similarly, Mercy Hospital should conduct a needs assessment to determine if the employees require training.  The overall goals for the training will be to increase job satisfaction, improve team productivity, increase overall revenue and allow employees acquire new skills.

Mercy Hospital is a leading facility in patient-centered, compassionate, acute care. The facility ensures patients enjoy a healing presence through excellent services, communication, and specialty care. To achieve this, the medical-surgical unit has been instrumental in ensuring patients with different conditions requiring acute care or surgery get expert, timely, and satisfactory care (Rawashdeh & Tamimi 2019). However, to meet its desired goals, it has to train its workforce to prepare them with the needed skills that will drive the company to success. Therefore, the two main strategies that will guide the training session is to improve teamwork and improve job satisfaction.

Training is important because it represents a good opportunity for employees to grow their knowledge base and improve their job skills to become more effective in the workplace. Despite the cost of training for employees, the return on investment is immense if it is consistent. Employee training programs help improve the knowledge and skills of employees to match the various changes in the industry (Bhatti et al., 2021). These improvements will positively affect the productivity of workers, which can increase the profits and efficiency of an organization. Again, training programs can also help prepare employees who are moving into higher roles and taking on more responsibilities in an organization (Bhatti et al., 2021). These programs will help them learn the skills that are required to function effectively in their new positions

Employee training is not simply a nice-to-have element of human resources management but it is a must-have. From training at Mercy hospital it must comply with its vision and mission( Bhatti et al., 2021). For training to transfer to the workplace, it’s important that all employees receive a consistent message. The right learning management system (LMS) will help you deliver that consistency. In fact, consistency is one of the main benefits of online training. It is also important to ensure that managers, trainers, and mentors are delivering a consistent message during on-the-job training. Again, its important to keep an eye out for obvious signs of a skills gap: poor performance reviews or employee incident reports, new technology or software adoptions, and staffing changes are all indicators that there is a gap needing to be addressed.

A well trained employee usually shows greater productivity and higher quality of work-output than an untrained employee. Training increases the skills of the employees in the performance of a particular job. An increase in the skills usually helps to increase both quantity and quality of output. With the help of training, the best available methods of work can be standardized and made available to all employees (Amarneh & Muthuveloo, 2020). Standardization will make high levels of performance rule rather than the exception. If the employees are given proper training, the responsibility of supervision is lessened. Training does not eliminate the need for supervision, but it reduces the need for detailed and constant supervision.

The selected strategies allows employees to appreciate the importance of the training in the healthcare organization. Before the Mercy clinic set up any program, they  carry out a training audit. Work out what the company needs and what staff need, because if neither side can see any benefit then you won’t get anyone engaged – no matter how hard you try. These strategies are significant in developing learning objectives because if you do not know exactly you where want to go with the training, then it probably won’t work. Having an end goal is not enough, you need to effectively signpost it along the way (Bhatti et al., 2021).

The training needs assessment process allows the organization to identify any gaps in its current training initiatives and employee skill sets. These gaps should be analyzed, prioritized, and turned into the organization’s training objectives. The ultimate goal is to bridge the gap between current and desired performance/knowledge through the development of a training program that has business goals at its core (Yao et al., 2021). At the employee level, the training should match the identified areas where improvement is needed. This can be comprehensively identified through approving funds, organizing new employees on who they would be undertaking the taring sessions, balancing their workloads, hiring professional trainers and pay employees for the hours they spend training.

Just like anything else in life, a clinic need to be able to measure the effectiveness of its training in order to know if it’s meeting its goals. Various evaluation metrics can be used to do this. In general, these metrics can be divided into two categories: learner outcomes and process measures (Amarneh & Muthuveloo, 2020). Learner outcomes are what the clinic is hoping to achieve with the training, such as increased productivity or better customer service. Process measures track things like how much they learned and how engaged they were in the training. There are a number of different evaluation metrics it can use to measure learner outcomes, such as: test scores, course completion rates, job satisfaction, and task performance.

Process measures can include things like hours of training completed, trainer satisfaction, and participant engagement. The evaluation metrics used will depend on specific training goals and the type of training delivered (Amarneh & Muthuveloo, 2020). However, it’s important to use a mix of both types of metrics to get a well-rounded view of training’s effectiveness.


™Amarneh, S., & Muthuveloo, R. (2020). Human resource management practices and person-organization fit towards nurses’ job   satisfaction. Management Science Letters10(14), 3197-3206.

™Bhatti, M. K., Shah, N., & Abbasi, Z. (2021). An Investigation Of Training And Development Towards Employee Performance: An Empirical   Approach From Nurses. Multicultural Education7(10). DOI: 10.5281/zenodo.5571012

™Rawashdeh, A. M., & Tamimi, S. A. (2019). The impact of employee perceptions of training on organizational commitment and turnover   intention: An empirical study of nurses in Jordanian hospitals. European Journal of Training and Development.

™Yao, X., Cheng, G., Shao, J., Wang, Y., Lin, Y., & Zhang, C. (2021). Development and implementation of a standardized training program for   newly graduated mental health nurses: Process and preliminary outcomes. Nurse Education Today104, 104953.