MHA-FPX 5066 End-User Transition Plan
MHA FPX 5066 End-User Transition Plan
Research best practices for supporting end users in transitioning to a new or upgraded HIM system. Then, develop a 3-4 page transition plan (plus references) including best practices to address resource needs, training, scheduling, and ongoing support over the life of the system.
Introduction
Note: Each assessment in this course is supported by the work you have completed in previous assessments. Therefore, complete the assessments in the order they are presented.
HIM systems are changing frequently. Updates, new software versions, technological improvements, and additional security measures require HIM system users to adapt constantly. Transition plans are often put in place to manage the changing HIM system environment and ensure a smooth transition to new or upgraded systems for end users.
This assessment provides an opportunity for you to develop a plan for supporting end users in transitioning to a new or upgraded HIM system.
Overview and Preparation
Note: Complete the assessments in this course in the order they are presented.
Before you begin developing your transition plan, be sure to note the requirements below for document format and length and for citing supporting evidence
Note: Remember you can submit all or a portion of your draft transition plan to Smarthinking Tutoring for feedback before you submit the final version for this assessment. If you plan on using this free service, be mindful of the turnaround time of 24–48 hours for receiving feedback.
Requirements
Research best practices for supporting end users in transitioning to a new or upgraded HIM system. Then, using the APA Style Paper Tutorial [DOCX], develop a transition plan containing best practices that address resource needs, training, scheduling, and ongoing support over the life of the system.
The requirements for your transition plan, outlined below, correspond to the grading criteria in the scoring guide. Be sure that, at a minimum, you address each criterion. You may also want to read the End-User Transition Plan Scoring Guide to better understand how each criterion will be assessed.
Identify end-user knowledge needs to facilitate a smooth transition and uninterrupted workflow.
What evidence do you have to support your needs assessment?
Recommend best practices for dealing with system downtime, including a plan to minimize risk and ensure patient safety.
What evidence do you have to support your recommendations?
Recommend best practices for ensuring health information confidentiality, integrity, and availability during system updates or downtime.
What evidence do you have to support your recommendations?
Describe change management concepts that would best fit the changing HIM system environment.
Recommend best practices for training end users to respond effectively to system downtime or system updates.
What evidence do you have to support your recommendations?
Write clearly and concisely in a logically coherent and appropriate form and style.
Write with a specific purpose and audience in mind.
Organize and structure your writing coherently.
Adhere to scholarly and disciplinary writing standards and APA formatting requirements.
Adhere to the accepted rules of grammar and mechanics.
Proofread your writing to minimize errors that could distract readers and make it difficult for them to focus on the substance of your assessment.
Additional Requirements
Your assessment should also meet the following requirements:
Format: Format your transition plan using current APA style. The APA Style Paper Tutorial [DOCX] can help you in writing and formatting your plan. Be sure to include:
A title page, abstract, and references page.
Appropriate section headings.
Length: Your transition plan should comprise 3–4 pages of content, plus the title page, abstract, and references page.
References: Cite at least three peer-reviewed sources to support your plan and recommendations. Refer to the helpful links in the resources provided for this assessment as you prepare your plan.
Portfolio Prompt: You may choose to save your transition plan to your ePortfolio.
Competencies Measured
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
Competency 1: Analyze workflow best practices related to health care technology.
Identify end-user knowledge needs to facilitate a smooth transition and uninterrupted workflow during HIM system changes.
Competency 2: Employ organizational change management techniques in support of health information system implementation, go-live support, and optimization.
Describe change management concepts that would best fit the changing HIM system environment.
Competency 3: Develop privacy and security requirements and components of policies and procedures for health information system use to ensure confidentiality, integrity, and availability of organizational and patient information.
Recommend best practices for ensuring health information confidentiality, integrity, and availability during HIM system updates or downtime.
Competency 4: Develop system and personnel downtime procedures that minimize organizational risk and maintain uninterrupted patient safety and clinical operations.
Recommend best practices for dealing with HIM system downtime.
Competency 5: Design a training plan that ensures knowledge transfer through end-user resources and training on current health care technology.
Recommend best practices for training end users to respond effectively to system downtime or system updates.
Competency 6: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
Organize content so ideas flow logically with smooth transitions.
Apply APA style and formatting to scholarly writing.
The resources provided here are suggested and provide helpful information about topics relevant to the assessment. You may use other resources of your choice to prepare for this assessment however, you will need to ensure that they are appropriate, credible, and valid. The MHA Program Library Guide can help direct your research.
Patterson, E. S., Anders, S., & Moffatt-Bruce, S. (2017). Clustering and prioritizing patient safety issues during EHR implementation and upgrades in hospital settings. Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare, 6(1), 125–131.
The authors describe the results from an interactive session at the Human Factors in Healthcare International Symposium in which participants identified clusters of patient safety issues that can inform health IT quality-improvement initiatives.
Griffin, K. (2019). How to balance EHR productivity requirements with training: For electronic health records to better deliver care improvements, users need a metrics-based approach for ongoing training. Health Data Management (Online).
Scott, I. A., Sullivan, C., & Staib, A. (2019). Going digital: A checklist in preparing for hospital-wide electronic medical record implementation and digital transformation. Australian Health Review, 43(3), 302–313.
Bazzoli, F. (2019, October 17). EHR modifications, data analysis become tools to fight doc burnout. Health Data Management (Online).
Stulpin, C. (2019). EHRs: Causing burnout with the click of a button. Infectious Disease News, 32(2), 1, 4.
End-User Transition Plan Scoring Guide
CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED
Identify end-user knowledge needs to facilitate a smooth transition and uninterrupted workflow during HIM system changes. Does not identify end-user knowledge needs to facilitate a smooth transition and uninterrupted workflow during HIM system changes. Identifies end-user knowledge needs based on a cursory needs assessment. Identifies end-user knowledge needs to facilitate a smooth transition and uninterrupted workflow during HIM system changes. Identifies end-user knowledge needs to facilitate a smooth transition and uninterrupted workflow during HIM system changes. Provides a comprehensive and accurate needs assessment, well supported by industry best practices.
Recommend best practices for dealing with HIM system downtime. Does not provide recommendations for dealing with HIM system downtime. Provides general or unsubstantiated recommendations for dealing with HIM system downtime. Recommends best practices for dealing with HIM system downtime. Recommends best practices for dealing with HIM system downtime that effectively minimize risk, ensure patient safety, and are well supported by credible scholarly or professional sources.
Recommend best practices for ensuring health information confidentiality, integrity, and availability during HIM system updates or downtime. Does not provide recommendations for ensuring health information confidentiality, integrity, and availability during HIM system updates or downtime. Provides general or unsubstantiated recommendations for ensuring health information confidentiality, integrity, and availability during HIM system updates or downtime. Recommends best practices for ensuring health information confidentiality, integrity, and availability during HIM system updates or downtime. Recommends best practices for ensuring health information confidentiality, integrity, and availability during HIM system updates or downtime. Recommendations are well supported by credible scholarly or professional sources.
Describe change management concepts that would best fit the changing HIM system environment. Does not describe general change management concepts. Describes general change management concepts. Describes change management concepts that would best fit the changing HIM system environment. Describes change management concepts that would best fit the changing HIM system environment. Draws logical conclusions, well supported by credible scholarly or professional sources, exhibiting clear insight into the requirements for successful transitions.
Recommend best practices for training end users to respond effectively to system downtime or system updates. Does not provide recommendations for training end users to respond effectively to system downtime or system updates. Provides general or unsubstantiated recommendations for training end users to respond effectively to system downtime or system updates. Recommends best practices for training end users to respond effectively to system downtime or system updates. Recommends best practices for training end users to respond effectively to system downtime or system updates. Recommendations are well supported by credible scholarly or professional sources.
Organize content so ideas flow logically with smooth transitions. Does not organize content for ideas to flow logically with smooth transitions. Organizes content with some logical flow and smooth transitions. Organizes content so ideas flow logically with smooth transitions. Organizes content so clarity is enhanced and all ideas flow logically with smooth transitions.
Apply APA style and formatting to scholarly writing. Does not apply APA style and formatting to scholarly writing. Applies APA style and formatting to scholarly writing incorrectly and/or inconsistently, detracting noticeably from good scholarship. Applies APA style and formatting to scholarly writing. Applies APA style and formatting to scholarly writing. Exhibits strict and nearly flawless adherence to stylistic conventions, document structure, and source attributions.