NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion

Chamberlain University NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion– Step-By-Step Guide

This guide will demonstrate how to complete the Chamberlain University NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion assignment based on general principles of academic writing. Here, we will show you the A, B, Cs of completing an academic paper, irrespective of the instructions. After guiding you through what to do, the guide will leave one or two sample essays at the end to highlight the various sections discussed below.

How to Research and Prepare for NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion

Whether one passes or fails an academic assignment such as the Chamberlain University NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion depends on the preparation done beforehand. The first thing to do once you receive an assignment is to quickly skim through the requirements. Once that is done, start going through the instructions one by one to clearly understand what the instructor wants. The most important thing here is to understand the required format—whether it is APA, MLA, Chicago, etc.

After understanding the requirements of the paper, the next phase is to gather relevant materials. The first place to start the research process is the weekly resources. Go through the resources provided in the instructions to determine which ones fit the assignment. After reviewing the provided resources, use the university library to search for additional resources. After gathering sufficient and necessary resources, you are now ready to start drafting your paper.

How to Write the Introduction for NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion

The introduction for the Chamberlain University NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion is where you tell the instructor what your paper will encompass. In three to four statements, highlight the important points that will form the basis of your paper. Here, you can include statistics to show the importance of the topic you will be discussing. At the end of the introduction, write a clear purpose statement outlining what exactly will be contained in the paper. This statement will start with “The purpose of this paper…” and then proceed to outline the various sections of the instructions.

How to Write the Body for NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion

After the introduction, move into the main part of the NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion assignment, which is the body. Given that the paper you will be writing is not experimental, the way you organize the headings and subheadings of your paper is critically important. In some cases, you might have to use more subheadings to properly organize the assignment. The organization will depend on the rubric provided. Carefully examine the rubric, as it will contain all the detailed requirements of the assignment. Sometimes, the rubric will have information that the normal instructions lack.

Another important factor to consider at this point is how to do citations. In-text citations are fundamental as they support the arguments and points you make in the paper. At this point, the resources gathered at the beginning will come in handy. Integrating the ideas of the authors with your own will ensure that you produce a comprehensive paper. Also, follow the given citation format. In most cases, APA 7 is the preferred format for nursing assignments.

How to Write the Conclusion for NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion

After completing the main sections, write the conclusion of your paper. The conclusion is a summary of the main points you made in your paper. However, you need to rewrite the points and not simply copy and paste them. By restating the points from each subheading, you will provide a nuanced overview of the assignment to the reader.

How to Format the References List for NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion

The very last part of your paper involves listing the sources used in your paper. These sources should be listed in alphabetical order and double-spaced. Additionally, use a hanging indent for each source that appears in this list. Lastly, only the sources cited within the body of the paper should appear here.

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Sample Answer for NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion

Leadership is not random. It is multifaceted and must be communicated as a stated plan to effect a change. Organizational leaders provide a vision and move others toward a common goal. This vision also reinforces the importance of teamwork in the workplace.

According to Buppert (2015), quality improvement and patient safety are inextricably intertwined. A work environment that supports teamwork and respect for other people is essential to promote patient safety and quality of care. Unprofessional behavior is disruptive and adversely impacts patient and staff satisfaction, the recruitment and retention of healthcare professionals, communication, teamwork and undermines a culture of safety. Unprofessional behavior is therefore unacceptable.

The purpose of this posting is to address an organizational strategy that would help to address the issue put forth in the scenario. I will also look at management skills which may help to resolve some of the conflicts that are causing the distractions and compromising patient care. The foundational strategy for any healthcare providing organization is to provide the best quality care to their patients. Anything that prevents the organization from striving toward that goal is an issue which needs to be addressed. In the situation we are discussing, there are interpersonal conflicts which are inhibiting the organization and these must be stopped. As a manager it is not my desire to get involved in the personal issues of the employees. I would make this point clear to the MA and try to make it understood that when these events take place at work they are forcing my hand. I would try to suggest ways in which they situation could be deescalated before it gets to yelling (Thomas, 2015). I would also attempt to find ways for workers who do not function well together to not be placed in close proximity if that is possible. I would also make it clear that patient safety is first and that the situation with the low BP will not be tolerated for any reason. We are a team and there is potential conflict within all teams. Regardless of the issues, it is important to understand that we win or lose as a team and not individuals. A mistake by one can reflect on all and that is why we must all function as professionals at all times. Close teams look out for the best interest of each other. When we are all on the same page we mind not only our obligations, but we look for opportunities to help other team members reach their full potential. Interpersonal conflict which festers can destroy this cohesion and eat at the fabric which holds the unit together. This is among the greatest lessons one can learn from the military and is applicable in any organization.

Thomas, C. (2015). Identify Conflict Resolution Styles used by Nursing Professionals working in Clinical and Academic settings of selected Hospitals and Nursing Colleges of Southwestern Rajasthan. International Journal of Advances in Nursing Management, 3(3), 273. doi:10.5958/2454-2652.2015.00015.3

Sample Answer 2 for NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion

Like stated in the last answer, there are many different strategies to help prevent work incivility. If work incivility is prevalent on a certain unit, this can cause issues with proper patient care. For example, on my floor, I have seen where a nurse and a PCA started arguing in front of the nurses station. It was a simple issue that quickly escalated into name calling and yelling. The call light had went on and the PCA told the nurse that the patient was requesting for the nurse. The nurse told the PCA to go see first before she goes in there that as charge, she is busy making the assignment. The PCA refused and told the nurse to go and this was where the argument ensued. Patient care was also delayed because either did not want to go into the room in the heat of the argument. Management did not directly deal with it but just let it simmer down. I also seen recently where two nurses got into it because of patient assignment in the middle of the hallway, right in front of management. I also seen where one nurses would try to engage staff into heavy gossiping and in turn, staff would come to not like her and act uncivil towards her because she was gossiping. However, management would attempt to turn a blind eye by mildly addressing when it was happening, but what I have come to find was that there is no set standard for how to prevent or stop workplace incivility. For the most part, the staff seems to get along, however, because of the high stress level of med-surg, sometimes, employees get besides themselves with stress. Now that I think of it, the unit as a whole should speak to management about preventing work incivility. The unit should work together to make a more productive and positive place as possible.

There should be a set standard or even protocol when it comes to workplace incivility. First and foremost, when it does occur, the parties involved should be taken out of patient care area and into a conference room/break room. If the argument or incident is becoming too heated, the parties should be separated to defer or cool off because this can help the employees involved to cool off and prevent escalation of the issue. Maybe the team members can talk thru the issue, right then and there with a mediator involved. If the situation is extremely tense, maybe management should consider temporarily separating staff till conflict/issue is resolved. Often, staff would rather not involve themselves in the work incivility incident and become a bystander. 95% of nurses report to have witnessed a work incivility incident but did not report it. However, being a bystander does not help the situation, rather enables for future issues to arise or occur. There should be a protocol. There should also be zero tolerance in constant arguments. For the first time, a warning, education and a personal meeting with the parties involved should take place. If it keeps happening, a write up and if it keeps going, higher consequences like suspension or termination should occur. Staff should work together to keep a positive flow and energy on the unit as this will help with proper patient care. Combating against workplace violence takes the whole unit to put in positive effort. (McNamara, 2016)

Referances:

McNamara, S. A. (2016). Column: Incivility in Nursing: Unsafe Nurse, Unsafe Patients. AORN Journal, 95535-540. doi:10.1016/j.aorn.2012.01.020

Sample Answer 3 for NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion

I agree that at work, sometimes one should pick and choose their battles that they want to fight or just leave alone. As nurses, maybe it might be hard for nurses to stop or leave a situation alone because they are used to solving situation and not just leaving them alone or leaving patients alone when there is an issue. However, I find that many situations that nurses find themselves getting into with nurses can easily resolved or left alone. In situations where a nurses tries to get an attitude or start a fight, I usually ignore the situation or speak firmly that this is not necessary. However, I have not experienced continual nurse incivility because I try to stay out of the drama. I mainly have experienced random occurrences of work incivility that did not escalate because I would deescalate the situation by walking away or just ignoring the situation. I honestly believe it would be hard to establish how to know when to pick or choose battles because everybody’s personality and character is different. I believe it would be more better suitable to just have a standard when it comes to work incivility as this alone would increase the chances of staff working together and doing their best to get along.

Sample Answer 4 for NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion

In all honestly as practicing floor nurses, I feel that we have either observed or somehow participated within interactions that have been disruptive towards the functioning hospital unit as a whole and personal consequences towards other staff members working performance. Unfortunately, to err is human. I also feel healthcare professionals partake in an unusually high amount of stressful and personal situations in which disruptive behaviors can occur compared to other working professions. In this situation, i often view healthcare workers as having needs similar to those of the military and serves of our Country. We are often faced in situations where we are providing constant health related services both to the patient and family members where often times disruption occurs. Health is an emotion. therefore, I support support policies and administrative actions that pursue their health of their employees as a means to provide a better health to those they serve. You really are what you preach and practice.

Referances:

McNamara, S. A. (2016). Column: Incivility in Nursing: Unsafe Nurse, Unsafe Patients. AORN Journal, 95535-540. doi:10.1016/j.aorn.2012.01.020

Sample Answer 5 for NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion

At the last hospital I worked we had a mediator who one could call to mediate various situations, a disagreement between coworkers, units, debrief a situation. On Labor and Delivery we used a mediator for a meeting between Labor and Delivery and Maternity so that members from each unit could come express feelings and thoughts about what was preventing the units from working cohesively without it turning into a hostile argument. Through these meetings we were able to resolve multiple issues which really helped make the workflow and communication between units better and overall improve patient care.

Charlton (2010) describes how “The Joint Commission went on in 2009 to require as part of its accreditation standards that healthcare organizations establish policies and procedures for conflict management, including a process for managing disruptive and inappropriate behavior”. The author also expresses that they have not really been enforcing this although some hospitals have taken it into advisement which is a step in the right direction. Clearly if a regulatory institution such as the Joint Commission has decided this is a higher priority issue as they see issues across the country and make decisions based on those findings.

Charlton, P. (2010). Indicators of success: An exploration of successful conflict management in US hospital settings (Order No. 1477572). Available from ProQuest Central; ProQuest Dissertations & Theses Global. (603221207). Retrieved from https://chamberlainuniversity.idm.oclc.org/login?url=https://search-proquest-com.chamberlainuniversity.idm.oclc.org/docview/603221207?accountid=14767Links to an external site.

Discussion Question:

In this scenario, what evidence-based organizational strategies and management skills might you employ to resolve co-worker conflict? Reflect on conflict resolution strategies specifically for healthcare. How does teamwork increase patient safety? Provide evidence and rationales to support your decisions. Provide evidence and rationale to support your decisions.

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APA Writing Checklist

Use this document as a checklist for each paper you will write throughout your GCU graduate

program. Follow specific instructions indicated in the assignment and use this checklist to help ensure correct grammar and APA formatting. Refer to the APA resources available in the GCU Library and Student Success Center.

☐ APA paper template (located in the Student Success Center/Writing Center) is utilized for the correct format of the paper. APA style is applied, and format is correct throughout.

☐ The title page is present. APA format is applied correctly. There are no errors.

☐ The introduction is present. APA format is applied correctly. There are no errors.

☐ Topic is well defined.

☐ Strong thesis statement is included in the introduction of the paper.

☐ The thesis statement is consistently threaded throughout the paper and included in the conclusion.

☐ Paragraph development: Each paragraph has an introductory statement, two or three sentences as the body of the paragraph, and a transition sentence to facilitate the flow of information. The sections of the main body are organized to reflect the main points of the author. APA format is applied correctly. There are no errors.

☐ All sources are cited. APA style and format are correctly applied and are free from error.

☐ Sources are completely and correctly documented on a References page, as appropriate to assignment and APA style, and format is free of error.

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Adapted from “Evaluating Resources: Defining Scholarly Resources,” located in Research Guides in the GCU Library.

☐ The writer is clearly in command of standard, written, academic English. Utilize writing resources such as Grammarly, LopesWrite report, and ThinkingStorm to check your writing.

Sample Answer 6 for NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion

Referances:

McNamara, S. A. (2016). Column: Incivility in Nursing: Unsafe Nurse, Unsafe Patients. AORN Journal, 95535-540. doi:10.1016/j.aorn.2012.01.020

NR 510: dq 2 Week 5: Conflict Resolution Strategies Discussion