The extent to which the patient’s experience of care is measured, tracked, and set for
improvement goals.
Hospital’s board of directors can use performance scorecards, or dashboards as a tool to promote quality of care in its institution. Dashboard reports make use of graphics to provide essential facts in a simple and easy-to-understand format. For hospital boards devoted to fostering quality improvement inside their organizations, information dashboards have emerged as a critical tool. There is a link between dashboard implementation and quality performance, according to research. A well-designed dashboard, for example, can enhance awareness of areas where the hospital is underperforming. This gives the board the information it needs to figure out what has to be done to improve performance. Although the dashboard idea is common to many larger metropolitan hospital systems, smaller community hospitals might benefit from this technology to connect systems, jumpstart quality improvement programs, and align incentives of all stakeholders. The degree to which patients’ expectations are met can be an important predictor of patient satisfaction. The patient’s personal experience with the quality of treatment received is one of the quality aspects assessed in today’s health care settings. It is critical to address patient expectations, perceptions, and personal experiences with health care not just through diagnostics, treatment equipment, procedures, and systems, but also through patient expectations, perceptions, and personal experiences with health care. This experience has a subjective effect on their sense of well-being, recuperation, personal health, and even patient outcomes (Jung, et al., 2018).
Organizational goal to established patient satisfaction metrics
Most health care facilities require patients to complete private patient satisfaction s
NURS 8302 Discussion Measurement Systems and Methods ANSWER
urveys, which include questions on the health care services delivered. It is often administered following the service and frequently returned to the organization through drop box or mail. I’ve worked for a company that used the HCAHPS system. The findings were utilized by an organization to identify areas where treatment might be improved. It was a tool that allowed patients to evaluate the treatment they were receiving. Patient satisfaction surveys frequently revealed gaps and areas for development that were not on the administration’s radar. This approach allowed organization team to realize that what might seem high quality care for an organization might be perceived as poor service for patients.
Considering hospital experience, the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) is a standardized questionnaire that has been used to gather consumer perceptions about their hospital stay. This tool includes key areas that include questions regarding staff communication, the hospital atmosphere, pain treatment, and care transitions, with multiple-choice answers such as Never, Occasionally, Usually, and Always. Additionally, the HCAHPS asks patients to rate their hospital stay on a scale of 0 to 10, with a higher score indicating a higher level of satisfaction with their hospital stay (Okafor & Chen, 2019). In my current practice patient satisfaction data is applied to the development of new guidelines for the identification of deficiencies, achievements, and improvements in quality of care and health service delivery. This has proven helpful in assisting clinicians understand how to improve patient outcomes, patient satisfaction is a multidimensional concept that can be impacted by factors unrelated to the actual quality of care. It is now understood that an optimal patient care experience is associated with higher levels of adherence to recommended prevention and treatment processes, better clinical outcomes, better patient safety within hospitals, and less health care utilization (Okafor & Chen, 2019)
Impacts of meeting or not meeting these metrics for your healthcare organization
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a standardized survey instrument that is administered to randomly selected patients after discharge from a hospital, was the first such instrument to be incorporated into required public reporting and, ultimately, value-based purchasing initiatives (Nash et al. 2019). The drawbacks of patient surveys is that hospitals that treat patients with a higher degree of disease will have lower HCAHPS scores, which might result in CMS reducing their compensation. Hospitals with less degree of illness, on the other hand, will be compensated more. The present HCAHPS reporting system has a significant weakness that needs to be fixed: it fails to appropriately compensate for the severity of illness.
References
Jung, E., K., Srivastava, K., Abouljoud, M., Okoroha, K., & Davis, J. (2018). Does hospital
consumer assessment of healthcare providers and systems survey correlate with traditional
metrics of patient satisfaction? The challenge of measuring patient pain control and
satisfaction in total joint replacement. Arthroplasty Today, 4(4), 470-474. Doi:
10.1016/j.artd.2018.02.009
Nash, D. B., Joshi, M. S., Ransom, E. R., & Ransom, S. B. (Eds.). (2019). The healthcare quality book: Vision,
strategy, and tools (4th ed.). Health Administration Press.
Okafor, L., & Chen, A.F. (2019). Patient satisfaction and total hip arthroplasty: a review. Arthroplasty 1, 6
https://doi.org/10.1186/s42836-019-0007-3
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Late Policy
The university’s policy on late assignments is 10% penalty PER DAY LATE. This also applies to late DQ replies.
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If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect.
I do not accept assignments that are two or more weeks late unless we have worked out an extension.
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Communication
Communication is so very important. There are multiple ways to communicate with me:
Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class.
Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.
Important information for writing discussion questions and participation
Welcome to class
Hello class and welcome to the class and I will be your instructor for this course. This is a -week course and requires a lot of time commitment, organization, and a high level of dedication. Please use the class syllabus to guide you through all the assignments required for the course. I have also attached the classroom policies to this announcement to know your expectations for this course. Please review this document carefully and ask me any questions if you do. You could email me at any time or send me a message via the “message” icon in halo if you need to contact me. I check my email regularly, so you should get a response within 24 hours. If you have not heard from me within 24 hours and need to contact me urgently, please send a follow up text to
I strongly encourage that you do not wait until the very last minute to complete your assignments. Your assignments in weeks 4 and 5 require early planning as you would need to present a teaching plan and interview a community health provider. I advise you look at the requirements for these assignments at the beginning of the course and plan accordingly. I have posted the YouTube link that explains all the class assignments in detail. It is required that you watch this 32-minute video as the assignments from week 3 through 5 require that you follow the instructions to the letter to succeed. Failure to complete these assignments according to instructions might lead to a zero. After watching the video, please schedule a one-on-one with me to discuss your topic for your project by the second week of class. Use this link to schedule a 15-minute session. Please, call me at the time of your appointment on my number. Please note that I will NOT call you.
Please, be advised I do NOT accept any assignments by email. If you are having technical issues with uploading an assignment, contact the technical department and inform me of the issue. If you have any issues that would prevent you from getting your assignments to me by the deadline, please inform me to request a possible extension. Note that working fulltime or overtime is no excuse for late assignments. There is a 5%-point deduction for every day your assignment is late. This only applies to approved extensions. Late assignments will not be accepted.
If you think you would be needing accommodations due to any reasons, please contact the appropriate department to request accommodations.
Plagiarism is highly prohibited. Please ensure you are citing your sources correctly using APA 7th edition. All assignments including discussion posts should be formatted in APA with the appropriate spacing, font, margin, and indents. Any papers not well formatted would be returned back to you, hence, I advise you review APA formatting style. I have attached a sample paper in APA format and will also post sample discussion responses in subsequent announcements.
Your initial discussion post should be a minimum of 200 words and response posts should be a minimum of 150 words. Be advised that I grade based on quality and not necessarily the number of words you post. A minimum of TWO references should be used for your initial post. For your response post, you do not need references as personal experiences would count as response posts. If you however cite anything from the literature for your response post, it is required that you cite your reference. You should include a minimum of THREE references for papers in this course. Please note that references should be no more than 5 years old except recommended as a resource for the class. Furthermore, for each discussion board question, you need ONE initial substantive response and TWO substantive responses to either your classmates or your instructor for a total of THREE responses. There are TWO discussion questions each week, hence, you need a total minimum of SIX discussion posts for each week. I usually post a discussion question each week. You could also respond to these as it would count towards your required SIX discussion posts for the week.
I understand this is a lot of information to cover in 5 weeks, however, the Bible says in Philippians 4:13 that we can do all things through Christ that strengthens us. Even in times like this, we are encouraged by God’s word that we have that ability in us to succeed with His strength. I pray that each and every one of you receives strength for this course and life generally as we navigate through this pandemic that is shaking our world today. Relax and enjoy the course!
Hi Class,
Please read through the following information on writing a Discussion question response and participation posts.
Contact me if you have any questions.
Important information on Writing a Discussion Question
- Your response needs to be a minimum of 150 words (not including your list of references)
- There needs to be at least TWO references with ONE being a peer reviewed professional journal article.
- Include in-text citations in your response
- Do not include quotes—instead summarize and paraphrase the information
- Follow APA-7th edition
- Points will be deducted if the above is not followed
Participation –replies to your classmates or instructor
- A minimum of 6 responses per week, on at least 3 days of the week.
- Each response needs at least ONE reference with citations—best if it is a peer reviewed journal article
- Each response needs to be at least 75 words in length (does not include your list of references)
- Responses need to be substantive by bringing information to the discussion or further enhance the discussion. Responses of “I agree” or “great post” does not count for the word count.
- Follow APA 7th edition
- Points will be deducted if the above is not followed
- Remember to use and follow APA-7th edition for all weekly assignments, discussion questions, and participation points.
- Here are some helpful links
- Student paper example
- Citing Sources
- The Writing Center is a great resource