NURS 6052 Discussion Workplace Environment Assessment
You will find important health information regarding minority groups by exploring the following Centers for Disease Control and Prevention (CDC) links:
- Minority Health: http://www.cdc.gov/minorityhealt/index.html
- Racial and Ethnic Minority Populations: http://www.cdc.gov/minorityhealt/populations/remp.html
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Part 2: Reviewing the Literature
The selected theory that relates to my organization is the DESC model. The DESC model is a theory that is utilized to create culture of civility in organizations. The model has concepts that guide its use that include describe, express, define, and consequences. An effective use of these concepts in the model facilitates the creation of an effective organizational culture that is characterized by enhanced teamwork and coordination or organizational activities to improve the patient experiences. The DESC model relates to the results of the workplace assessment that was undertaken in our organization in a number of ways. Firstly, the model can be used to examine the existing circumstances in the organization that influence the provision of patient care. Nurses can use the describe concept to analyze the strengths, weaknesses, opportunities and strengths that affect the success and performance of health organizations. The concept of define can also be applied to understand the influence of organizational practices and behaviors such as leadership on organizational success and performance. The concept of consequences also relates to the organization. The practices and strategies utilized in the organization have an effect on the organization. For example, the lack of comprehensive coaching and mentorship opportunities in the organization affects the performance, productivity and motivation of the staffs. The other model that relates to the organization is the CREW model. The model enables organizations to address organizational conflicts and behaviors through the focus on aspects such as civility, respect, and engagement in the workplace. Behaviors such as respect and active employee involvement can be strengthened to enhance civility in the workplace (Phillips, MacKusick & Whichello, 2018).
A workplace environmental assessment entails touring and understanding the employees at work, the physical issues at and neighboring the worksite that support or hinder employee health (Georgakopoulos & Kelly, 2017). Workplace environmental assessment also evaluates the physical and organizational work environment for health hazards and risks. Workplace civility helps in promoting collaboration between nurses and physicians to provide high‐quality services (Hossny & Sabra, 2020). Nurses and physicians working in a civil climate, in addition to early response to incivility and low intolerance for misconduct, promotes effective collaboration (Hossny & Sabra, 2020).
Filled Work Environment Assessment Template
Summary of Results – Clark Healthy Workplace Inventory My workplace had a score of 74, which indicates a mildly healthy workplace. The issues that were shown on the assessment were mainly communication, employees feeling valued, and feelings of unbearable workloads. In my workplace, many employees felt as though they are overworked and underpaid. They also feel as if conditions are often unsafe due to the heavy workload. I was intrigued by this survey that I had my coworkers fill out the questions.
Identify two things that surprised you about the results. Also identify one idea that you believed prior to conducting the Assessment that was confirmed. Two things that surprised me. I was surprised at one moment when I wanted to join the nurses’ union as I felt the workplace environment was uncivilized because the chief nursing officer set up an unscheduled and unapproved meeting when the union began. We were also threatened with job losses. Another thing that surprised me was that my organization does not encourage free and diverse expression of ideas. The employees indicated that they are not free to express their ideas to the management.
What do the results of the Assessment suggest about the health and civility of your workplace? The results of the assessment suggest that my workplace is civil. Civility of the workplace is essential in the increasing productivity of the company and it deals with the right information about the whole things of the health of the employees (Murphy, 2020). Employees get the correct information about the civility and its value to the organization.
Briefly describe the theory or concept presented in the article(s) you selected.
Explain how the theory or concept presented in the article(s) relates to the results of your Work Environment Assessment
The theory that is presented in the article I selected is the Clark’s theory of effective communication and active engagement to create a culture of civility and explain the importance of conversation to inspire and promote a more civil workplace (Bailey, 2019). It also presented the concepts of ensuring a healthy workplace (Bailey, 2019). The theory presented in the article relates to the results of my work environment assessment in that it leads to the act of ensuring that the company’s productivity is increased through enabling and inspiring the employees to be civil and ensuring effective communication between workmates.
Explain how your organization could apply the theory highlighted in your selected article(s) to improve organizational health and/or create stronger work teams. Be specific and provide examples. The organization could apply the theory highlighted in the selected article to improve organizational health and create stronger work teams by making sure that there is effective communication, a crucial strategy is formulated, and flourishing approaches that ensure civility among employees are well utilized. It also includes the fact that the whole issue of not listening to employees is stopped.
General Notes/Comments The Clark health workplace inventory has helped me gauge the health of my workplace. The article highlights important concepts that could be applied by an organization to get substantial outcomes and increase productivity. For the effectiveness of the proposed solution, the use of a theory or concept helps in implementing the set ideas and solutions.
Post of My Work Environment Assessment
The results from the Clark Healthy Workplace inventory stated that my company was much inspired and promoted a civil workplace. This was as a result of ensuring that strategies were put aside to help the company in improving and increasing its productivity. There are sufficient opportunities for promotion and career advancement.
Based on the Results, How Civil is Your Workplace?
My workplace is respectful. This is because, as a group, every member respects one another and works in a harmonious and collaborative manner. Minor conflicts may arise, but they are resolved professionally so that the quality of work provided to patients is not compromised. Even if employees do not always understand their coworkers’ cultures, promoting civility ensures a peaceful work environment. A higher quality of life allows workers to be more relaxed and comfortable in providing quality service to clients (Marshall & Broome, 2017).
Explain why your workplace is civil or not.
My workplace is civil because everyone respects one another, fostering a more effective and efficient environment. Members tend to stay at my workplace longer because the managers and administration respect and value each member, promoting commitment to achieving the set goals (Clark, 2018). Because the nurses are dedicated, this aids in the achievement of the company’s goals. It fosters loyalty, education, and organizational commitment (Clark, 2018).
Describe a situation in which you encountered workplace incivility and how you dealt with it.
One instance of incivility I witnessed at my workplace was when some experienced nurses felt superior to new ones, despite the fact that they performed the same function. One new nurse became dissatisfied and decided to resign because some of her coworkers were mistreating and unfairly delegating their duties. However, this incident was resolved after the nurse manager was informed and a staff development meeting was held to provide proper orientation and introduction to the new members. The activity also included team building exercises to foster camaraderie and rapport among all participants.
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Workplace assessment helps in making sure that the company activities are conducted in the best way possible. Practicing civility in the workplace ensures that the set goals, vision, and mission are achieved. Civility in the workplace is also essential in ensuring every worker is treated equally and fairly. As future healthcare leaders, it is important that we are able to discern the health and wellbeing of our workplace environments.
Bailey, S. (2019). Impact of an Educational Intervention on Faculty to Faculty Incivility. Online Journal of Interprofessional Health Promotion, 1(1), 2.
Clark, C. M. (2018). Combining cognitive rehearsal, simulation, and evidence-based scripting to address incivility. Nurse Educator. doi:10.1097/NNE.0000000000000563
Georgakopoulos, A., & Kelly, M. P. (2017). Tackling workplace bullying. International Journal of Workplace Health Management. https://doi.org/10.1108/IJWHM-11-2016-0081
Hossny, E. K., & Sabra, H. E. (2020). Effect of nurses’ perception to workplace civility climate on nurse–physician collaboration. Nursing Open. https://doi.org/10.1002/nop2.666
Marshall, E., & Broome, M. (2017). Transformational leadership in nursing: From expert clinician to influential leader (2nd ed.). New York, NY: Springer.
Murphy, M. (2020). Creating and Maintaining Civility in Health Care Work Environments.
American Nurses Association (2019). Violence, Incivility, & Bullying. Retrieved from https://www.nursingworld.org/practice-policy/work-environment/violence-incivility-bullying/
How healthy is your workplace?
You may think your current organization operates seamlessly, or you may feel it has many issues. You may experience or even observe things that give you pause. Yet, much as you wouldn’t try to determine the health of a patient through mere observation, you should not attempt to gauge the health of your work environment based on observation and opinion. Often, there are issues you perceive as problems that others do not; similarly, issues may run much deeper than leadership recognizes.
There are many factors and measures that may impact organizational health. Among these is civility. While an organization can institute policies designed to promote such things as civility, how can it be sure these are managed effectively? In this Discussion, you will examine the use of tools in measuring workplace civility.
• Review the Resources and examine the Clark Healthy Workplace Inventory, found on page 20 of Clark (2015).
• Review and complete the Work Environment Assessment Template in the Resources.
By Day 3 of Week 7
Post a brief description of the results of your Work Environment Assessment. Based on the results, how civil is your workplace? Explain why your workplace is or is not civil. Then, describe a situation where you have experienced incivility in the workplace. How was this addressed? Be specific and provide examples.
By Day 6 of Week 7
Respond to at least two of your colleagues on two different days by sharing ideas for how shortcomings discovered in their evaluations and/or their examples of incivility could have been managed more effectively.