Topic 2 DQ 2: Conflicts in Healthcare Organizations

There are many potential causes of conflict occurring within health care organizations. Some of the most common include: differing opinions on how to provide care, competing interests between different departments or caregivers, and lack of communication or miscommunication between caregivers (Haar et al., 2021). The conflicts may also arise due to the existence of bureaucracy and red tape hampering efficient workflow, inefficient systems or protocols causing delays and leaving patients stuck in limbo, and rivalry between caregivers or teams vying for recognition or better outcomes.

There are a number of negotiation and conflict resolution principles that can be used by the nurse leader to address conflict. Some common principles of negotiation and conflict resolution include: focusing on interests, not positions, using objective criteria as much as possible, looking for creative solutions, being transparent and honest, giving and seeking feedback, and preparing thoroughly. Each of these principles can be useful in resolving conflicts within the nursing staff (Haar et al., 2021). By focusing on the interests of all parties involved, using objective criteria, looking for creative solutions, and assuming good intent, nurse leaders can work towards resolving conflicts in a more positive manner.

The most effective model or leadership theory to use in addressing conflict will vary depending on the specific situation and c

Topic 2 DQ 2 Conflicts in Healthcare Organizations

ontext. However, some general models and theories that could be effective in addressing conflict include servant leadership, transformational leadership, and collaborative problem solving. Transformational leaders inspire their followers to do more than they thought possible (Borkowski & Meese, 2020). They tap into their followers’ emotions and dreams, and provide a sense of purpose. This can be very motivating in times of conflict, when people may feel angry or frustrated. A transformational leader can help to redirect that energy towards productive goals. Servant leaders put the needs of their followers first. They are humble and listen carefully, seeking to understand the other person’s perspective. This creates a sense of trust, which can be instrumental in resolving conflict.




Borkowski, N., & Meese, K. A. (2020). Organizational behavior in health care. Jones & Bartlett Learning.

Haar, R. J., Read, R., Fast, L., Blanchet, K., Rinaldi, S., Taithe, B., … & Rubenstein, L. S. (2021). Violence against healthcare in conflict: a systematic review of the literature and agenda for future research. Conflict and health15(1), 1-18.



Potential Causes of Conflict Occurring Within Health Care Organizations

There are different principles of negotiation and conflict resolution strategies that nurse leaders can use to address the conflict. One is forcing, which involves the utilization of formal authority vested in nurse leaders to satisfy given concerns without considering the side of the adverse party. The other strategy is collaboration which entails cooperating with the adverse party to understand their issues and concerns to enable a mutual and acceptable solution. Accommodating is another strategy that entails helping the adverse party satisfy their issues while ignoring personal interests as a nurse leader. That is, a nurse leader strives to be cooperative and not assertive.  The other strategy is avoiding. It entails paying no attention to the conflict and failing to take action to address it. This method is ideal when the conflict is beyond the possible reward for addressing it. The final strategy is compromising. The strategy entails addressing the conflict by recognizing a partly acceptable solution to both parties but unsatisfactory to both parties. Here, no party gets all they want (Fotohabadi & Kelly, 2018).

The identified model for addressing conflict is transactional analysis. The model requires looking at the conflict (transaction) and figuring out the role of people in it. Transactions between individuals hold both direct and hidden parts of the conflict (Laugeri, 2020). Therefore, nurse leaders need to focus on the issue in question, ask questions, highlight the facts without blame or emotions, seek the opinions of the parties to the conflict, and appeal to their positive side by seeking their support and help in addressing the conflict and demonstrating care to them through being open to their concerns.




Fotohabadi, M., & Kelly, L. (2018). Making conflict work: Authentic leadership and reactive and reflective management styles. Journal of General Management, 43(2), 70-78. DOI:10.1177/0306307017737363

Laugeri, M. (2020). Emerging Change: A New Transactional Analysis Frame for Effective Dialogue at Work. Transactional Analysis Journal, 50(2), 143-159.


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Hi Class,

Please read through the following information on writing a Discussion question response and participation posts.

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Important information on Writing a Discussion Question

  • Your response needs to be a minimum of 150 words (not including your list of references)
  • There needs to be at least TWO references with ONE being a peer reviewed professional journal article.
  • Include in-text citations in your response
  • Do not include quotes—instead summarize and paraphrase the information
  • Follow APA-7th edition
  • Points will be deducted if the above is not followed

Participation –replies to your classmates or instructor

  • A minimum of 6 responses per week, on at least 3 days of the week.
  • Each response needs at least ONE reference with citations—best if it is a peer reviewed journal article
  • Each response needs to be at least 75 words in length (does not include your list of references)
  • Responses need to be substantive by bringing information to the discussion or further enhance the discussion. Responses of “I agree” or “great post” does not count for the word count.
  • Follow APA 7th edition
  • Points will be deducted if the above is not followed
  • Remember to use and follow APA-7th edition for all weekly assignments, discussion questions, and participation points.
  • Here are some helpful links
  • Student paper example
  • Citing Sources
  • The Writing Center is a great resource